Median first response
Target: <= 30 minutes
From first inbound message to first human response.
Transparency Metrics
Trust Dashboard
We publish monthly operational quality indicators so patients can audit consistency, not just marketing claims.
Trust Dashboard
Monthly Quality Metrics
Appointment fulfillment
Target: >= 90%
Booked consultations completed as scheduled.
Complaint resolution
Target: <= 36 hours
Median time to close patient complaint tickets.
Post-op follow-up completion
Target: >= 85%
Patients completing documented follow-up checkpoints.
| Month | Median First Response | Appointment Fulfillment | Complaint Resolution | Post-Op Follow-Up Completion |
|---|---|---|---|---|
| Oct 2025 | 24 min | 92% | 27 h | 89% |
| Nov 2025 | 22 min | 93% | 24 h | 90% |
| Dec 2025 | 20 min | 94% | 22 h | 91% |
| Jan 2026 | 18 min | 95% | 21 h | 92% |
| Feb 2026 | 17 min | 95% | 19 h | 93% |