Email (No WhatsApp Required)
Best for first contact if you prefer not to share phone yet.
Free Consultation
Request Your Personalized Treatment Plan
Share your needs and choose your contact channel: email only, WhatsApp, or both. Anonymous first contact is possible, and active clients receive 24/7 urgent coordination support.
- 2hResponse target
- EmailWorks without WhatsApp
- 3 filesRecord uploads
Choose the channel that fits your comfort level
The contact flow now makes email-first enquiries feel as valid as WhatsApp-first ones.
- Email only, WhatsApp only, or both
- Optional records upload for faster triage
- Privacy and response expectations shown upfront
Contact Options
Choose the Channel You Prefer
X-ray / Records Inbox
Send clear images or reports with your name and inquiry date for faster triage.
Phone and Hours
Pre-booking support: Mon-Sun 08:00-22:00 China Time (UTC+8)
Active clients receive 24/7 urgent coordination support during travel and the immediate post-treatment period.
Inquiry Form
You can submit with email only. WhatsApp is optional and does not automatically speed up the process.
Before You Submit
What Happens After First Contact
Email-Only and Anonymous Enquiries
Email-only enquiries are fully supported. Initial anonymous or partial-information enquiries are possible, although final quoting, hospital review, and scheduling require identity and medical details.
Records Review and Video Consultation
With your consent, records may be shared with up to 3 shortlisted hospitals for case review and quote comparison.
Doctor video consultation may be arranged after deposit and case pre-screening, depending on hospital and specialty availability.
Travel Coordination
We can coordinate invitation materials, appointment confirmations, airport pickup, and delay-response planning once your case is active.
Data & Consent
Privacy and Communication Transparency
Why We Collect Your Data
- Purpose: case evaluation, appointment coordination, and patient communication
- Retention: inquiry data is retained for up to 24 months unless deletion is requested
- Cross-border transfer: with patient consent, records may be shared with up to 3 shortlisted hospitals for case review and quote comparison
Response Promise
We aim to respond within 2 hours for standard inquiries. Active clients with urgent non-emergency post-treatment concerns enter the published 15-minute escalation and 2-hour next-step guidance pathway.
Never share passports or sensitive records over unsecured channels.
Patient Rights
You can request correction or deletion of your inquiry data. We honor valid requests according to applicable privacy rules, and email-only communication remains available if you do not want to use WhatsApp.