Data We Collect
- Identity and contact details (name, email, WhatsApp, country).
- Treatment intent, timeline preferences, and city preference.
- Optional notes you provide for case triage.
- Operational logs (response timing, form events, support history).
Compliance
Privacy Policy
Effective date: February 26, 2026. This policy explains what data we collect, how cross-border sharing works for treatment coordination, and how deletion requests are handled.
Cross-Border Medical Data Handling
- Data is shared only with shortlisted providers needed for coordination.
- Minimum-necessary fields are transferred for scheduling and triage.
- Transfers occur over access-controlled channels with role-based permissions.
- No sale of patient data to advertisers or data brokers.
Sensitive records should be uploaded only through approved secure channels.
Retention Period
- Inquiry records: up to 24 months.
- Operational quality logs: up to 36 months.
- Deleted sooner when valid legal or patient deletion requests apply.
Deletion Workflow
- Email a deletion request with your contact details and inquiry timestamp.
- Identity verification is completed within 2 business days.
- Data is erased or anonymized within 14 business days unless legal hold applies.
- You receive a completion confirmation and scope summary.
Request deletion via Contact page.