Compliance

Terms of Service

Effective date: February 26, 2026. These terms govern coordination services, quote validity, cancellations, and service limitations.

Terms and process ledger illustration

Service Scope

  • Provider matching, scheduling support, and travel coordination assistance.
  • Educational pricing and timeline estimates before final hospital confirmation.
  • No direct provision of diagnosis, surgery, or medical prescriptions.

Quote Boundaries

  • Quotes are indicative unless marked as provider-issued final quotation.
  • Complexity changes may alter treatment plan and price.
  • Currency fluctuations and third-party logistics costs are outside our control.

Cancellation and Rescheduling

  • One free reschedule if requested at least 72 hours in advance.
  • Provider no-show penalties may apply after confirmation cutoff.
  • Hospital clinical fee refund policy is controlled by each provider.

Liability and Clinical Decisions

  • All medical decisions remain with licensed treating clinicians.
  • Clinical outcomes vary; no guaranteed result is promised.
  • For clinical warnings and boundaries, see Medical Disclaimer.
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