SLA Target
Red-flag symptoms reported
Escalation within 15 minutes
Owner: Duty coordinator
Service Commitment
Post-Op Support SLA
We publish measurable post-op escalation targets so patients know response expectations before treatment.
SLA Target
Urgent clinical clarification needed
Clinical pathway advice within 2 hours
Owner: On-call medical liaison
SLA Target
Request for local continuity handoff
Transfer summary within 24 hours
Owner: Case coordinator